The Capstone Client Experience: Our 7 Step Process
Perhaps you're new to Capstone or maybe you know someone who has questions about getting started on their financial planning journey. Here is a guide of our
onboarding process and what to anticipate when you team up with us:
1. Welcome! Initial Meeting & Begin Onboarding Process
Step one is the fun part – getting to know you and establishing your
goals. We will review your current financial picture and explore what you want your future to look like.
2. Information Gathering
Here we get the ball rolling by gathering all necessary account
information, statements and opening your investment account.
3. Obtain Signatures
We make it easy to manage paperwork according to your preferences: Workflow, DocuSign or in-person
4. Funding of Accounts
- Rollover Instructions and possible call
- Transfer of Assets (TOA) when
applicable
- Client Funding (Deposits and Bank Links)
5. Identify Risk Tolerance
Through conversation and a
questionnaire we’ll help you identify your risk tolerance and determine your investment philosophy.
6. Explanation of Important Details
- Secure emails for personal information
- Emails from Schwab such as voting, trade confirmations, etc.
- Schwab Online Access (creating personal Schwab account)
- Missing information may result in a “frozen account”
- Advyzon access login and purpose
7. Meet the Team
We’ll introduce you to the members of the Capstone team, detailing their roles so that you
can identify them and understand when and why you may engage with them.
Learn More About the Capstone Client Experience>